If you feel you have been treated unfairly in the Library, your first step is to talk to the staff member in charge of the function at issue.
Please refer to this list to have your complaint directed to the correct person:
- If you have an issue with noise, temperature, cleanliness, lights, noise or something else regarding the building, please talk to the reference librarian on duty or send an email if this occurs during unstaffed hours or you are uncomfortable reporting directly.
- If you have Circulation issue, such as fines or overdue materials
- Contact the Circulation Desk by visiting in person (on the main floor), calling (716) 286-2020, or sending an email.
- If you have an issue accessing a database or other electronic resources:
- Contact Keri Thomas-Whiteside, Electronic Resources Librarian, at (716) 286-8007 or send an email.
- If you have an issue with Interlibrary Loan or Library Materials:
- Contact Samantha Gust, Head of Collection, at (716) 286-8031, or send an email.
- If you have an issue with staffing or reference service you have been provided:
- Contact Melissa Langridge, Coordinator of Public Services, at (716) 286-8025, or send an email.
If your grievance can not be addressed by the front line supervisor, it will be referred by the supervisor to David Schoen, the Library Director, who will contact you within 24 hours of receiving word of your grievance. Please also feel free to contact the Library Director yourself directly at (716) 286-8002 or send an email.
