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Lobby Pickup

Lobby Pickup Service

Because we are reconfiguring for social distancing, the Library building is still closed.  However, we are offering Lobby Pickup for current NU students and employees. The essence of what follows is that you are going to tell us what you need via a form, and a librarian will contact you to talk about how to best and safely meet your needs.

1. Use the Library Catalog to identify materials for pickup: (textbooks labeled as "Reserve" are not available for checkout). The Library also provides access to nearly 600,000 Ebooks: 

2. Tell us what you need via this form:

3. Depending upon when you contact us, it could take up to three days for your item to be ready, but our goal is 24-hour turnaround Monday through Thursday (or if we happen to be in the building already, even sooner).

4. A librarian will contact you to learn about your needs and to confirm when the item will be available for pickup.  After that confirmation, you walk up stairs at the front entrance and swipe a valid NU ID card to enter the Lobby, where you will find a bag with your first name and last initial written on it (the "Lobby" is actually the vestibule between the outer door you open with your ID card and an inner locked door).  Please let the librarian know if you need an alternative method of delivery. For example, if you are unable to traverse stairs.

5. Note that the entrance to the Library is two-sided, so there are two Lobby doors.  The door closest to Gallagher is "B." The other door is "A."  The librarian will tell you which door your bag is located in.

6. Please wear a mask on campus. In the unlikely event of queuing in the summer, please wait at least six feet away from the pick-up point and from other people or in your vehicle in the south parking lot.

7. If, for some reason, you can't leave your vehicle, arrange with a librarian to bring the item to you.

8. The Library Safety Plan is described below.

Lobby Pickup Safety Plan

Your and Employee Safety is a Priority

  • This service will be provided by a single employee at a time. Most of the time that employee won’t be in proximity to other employees. However, if an employee is in proximity to another, a mask will be worn and social distancing practiced.
  • Signage is located in employee work spaces to remind them of COVID-19 safety protocols.
  • Employees are instructed to not come to work and to contact their supervisor if they:

1. Have knowingly been in close or proximate contact in the past 14 days with anyone who has tested positive for COVID-19 or who has or had symptoms of COVID-19


2. Have tested positive for COVID-19 in the past 14 days.


3. Have experienced any symptoms of COVID-19 in the past 14 days.  According to CDC guidance, the term “symptomatic” includes employees who have the following symptoms or combinations of symptoms: fever, cough, shortness  of breath, or at least two of the following symptoms: fever, chills, repeated shaking with chills,muscle pain, headache, sore throat, or new loss of taste or smell.

  • If you have experienced any of the above, please don't visit campus, but make arrangements with Library staff to have items mailed to you.
  • Librarians wash their hands according to CDC guidance prior to handling your items and wear a mask during processing. The counter where your materials are processed are disinfected several times per day.  Keyboards and mice are cleaned with LYSOL disinfecting wipes. A cleaning log is maintained.
  • Your item is placed in a new bag that has not been previously used. 

The Northeast Document Conservation Center (NEDCC) recommends a 72-hour quarantine of collection items as the safest and most effective way to disinfect them after handling by staff and patrons. 

"For specific material types, a quarantine period of less than 72 hours may be appropriate. A study published as a Correspondence in the New England Journal of Medicine on March 17, 2020 ( shows that COVID-19 will persist on cardboard surfaces for 24 hours and on plastic surfaces for up to 72 hours. Based on this research, an appropriate quarantine time for paper or plain cardboard products would be a minimum of 24 hours, while an appropriate quarantine time for books covered in polyester (e.g., Mylar) or other plastics, as well as plastic-based materials such as CDs and DVDs, is 72 hours. A 72-hour quarantine is appropriate for any other type of collection item or any item about which a curator is uncertain."

  • This safety plan will be revised as official guidance evolves.

  • If you have questions about this Safety Plan, please contact David Schoen, Library Director, at or 716-286-8002.

Reviewed and Revised: June 15, 2020